Wholesale Policies

Please note these policies apply to this website only. Orders placed on Faire are subject to different minimums, shipping costs, terms, exchanges and return policies, etc.  

ORDERING & PAYMENT

Opening order minimum: $150
Reorder minimum: $150

Orders that do not meet this criteria will not be processed and you will be unable to check out. For orders placed on this website for immediate fulfillment, payment must be made by credit card or PayPal at the time of checkout. For scheduled and delayed shipment, orders will be charged on the ship date. 

LEAD TIME + INVOICING

Average lead time is 4-7 business days. If you need your order expedited, our rush fee is 25% of the total order price. Expediting orders is not always possible, but we will always try to work with you to ensure a smooth, quick, and easy fulfillment.

SHIPPING + DELIVERY

Free shipping in the contiguous United States only for orders $800 and over. We ship via UPS Ground, USPS Ground Advantage, or USPS Priority, depending on the order size.

Alaska and Hawaii will see shipping rates at checkout. Shipping is based on weight.

Let us know if you have your own method of shipping, and would like to arrange payment and/or a pickup yourself. We provide tracking number(s) upon shipment. Tracking information will be sent to the email address used at checkout. Effing Candle Co. and Melty are not responsible for lost or stolen packages once delivered — please take adequate precautions to make sure your orders are delivered to you safely.

You may pick up your order at our studio. We are open to the public on Fridays and Saturday from 11 a.m. to 3 p.m. If you would like to pick up your order outside these hours, please email us to request a pickup time.

GENERAL RETURN POLICY

We do not accept returns or exchanges. All claims for shortages and/or damages must be reported to Effing Candle Co. within 5 calendar days of receipt of merchandise. After a review of your request, replacements will be sent or a credit will be applied to a future purchase. Credit towards future purchases will be based on the value of the merchandise at the time of purchase.  Shipping fees are not refundable.

TERMS OF SERVICE & USE OF GOODS 

Tampering with Effing Candle Co. and Melty brand packaging is strictly prohibited. Items purchased from any wholesale site MUST be for resale. Using our wholesale site to purchase personal items or corporate gifting is strictly prohibited. PLEASE NOTE: We do not allow any re-selling on 3rd party platforms such as Amazon, Etsy, Ebay, etc.

SAMPLES

If you'd like to smell our scents, we are happy to provide tealight samples upon request—just let us know your shipping address and we can send along! You are also welcome to visit our studio during open hours for an in-person sniff session.